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State Offers Tips to Prevent Elder Financial Fraud


The New York Department of State’s Division of Consumer Protection is offering guidance to help prevent and protect seniors from elder abuse. Financial fraud and exploitation is one of the most prevalent types of elder abuse, and recent estimates show that the annual loss of victims of financial abuse is assessed to be at least $36.5 billion dollars.

June 15th is Elder Abuse Awareness Day, and June is also World Elder Abuse Awareness Month, which highlight the ongoing criminal tactics targeting older adults.

Elder abuse occurs when an adult over the age of 60 is abused, neglected or financially exploited by someone. Specifically, it includes physical, sexual, emotional/psychological abuse in addition to financial exploitation, abandonment and neglect. Abuse can happen anywhere, including in an older person’s home, a family member’s home, a nursing home or an assisted living community. Financial abuse occurs when the improper and unauthorized use of an older adult’s money, benefits, belongings, property or assets are illegally used without their permission.

Older adults are also often the targets of consumer fraud scams. Scammers prey on older adults, who are viewed as vulnerable and lonely, easy prey with readily available cash. Some of the most common older adult scams include:

  • Medical Device Scam: Unsolicited prerecorded messages, known as “robocalls,” offering free medical alert devices by providing an address and credit card information.
  • Grandparent Scam: Scammers call or email asking for money while impersonating a beloved grandchild who is in some kind of trouble.
  • Ghosting Scam: Identity thieves obtain personal information about deceased persons from obituaries, funeral homes, hospitals, stolen death certificates and online web sites and use this information to establish credit and open accounts, take out loans, receive benefits, or even collect tax refunds filed under the stolen identity.
  • Jury Duty Scam: Scammers pretending to be law enforcement officers or court officials contact individuals to inform them that they have failed to report to jury duty and must pay a fine by credit card to avoid an arrest.
  • Funeral Notification Scam: Scammers send emails deceptively informing recipients of an upcoming farewell ceremony in remembrance of a friend or loved one, and upon clicking a link provided in the email, victims are sent to a third-party website where malicious software is downloaded so scammers can gain access to the user’s information.
  • Sweepstakes Scam: Scammers entice consumers with various prize offers and then ask you to share personal information or pay a fee to enter the sweepstakes.
  • Internal Revenue Service (IRS) Imposter Scam: Phone scammers impersonate IRS agents and demand immediate payment of overdue taxes from victims via debit card or wire transfer to avoid being arrested.
  • Free Grant Scam: Scammers promise fraudulent grants in print or over the phone and ask for bank account and routing numbers.

Here are a few tips to follow if you or someone you know receives a call or email you believe to be a scam:

  • RESIST the urge to act immediately – no matter how dramatic the story is.
  • VERIFY the caller’s identity – ask questions that a stranger couldn’t answer. Check with a family member to see if the information is true.
  • DO NOT send cash, gift cards or money transfers. Once the scammer gets the money – it’s gone!
  • DO NOT give your personal banking account information by email or over the phone OR log into bank accounts as directed by the caller (scammers can steal your information using screen mirroring).

During World Elder Abuse Month, the Division of Consumer Protection is also urging New Yorkers to make a plan to help protect senior family members and friends from financial abuse, given its prevalence. The Consumer Financial Protection Bureau has a guide to preventing elder financial abuse with four important steps:

  • Prevent – Educate yourself, your loved ones, and your community.
  • Recognize – Spot the warning signs and take action.
  • Record – Document what you observe.
  • Report – Tell the appropriate authorities so they can investigate and help.
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