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NYS DMV Launches Multi-Year Modernization Project


The New York State Department of Motor Vehicles is looking to modernize.

Governor Kathy Hochul has announced that the DMV has partnered will FAST Enterprises, LLC to launch a multi-year project aimed at replacing the department’s aging technology platforms.

“As a former County Clerk, I know first-hand the importance of the DMV in providing critical services to New Yorkers,” Governor Hochul said. “These investments are a major step forward in the DMV’s strategic modernization as we look to create a quicker, easier and more convenient experience for everyone.”

FAST Enterprises, LLC has implemented similar systems in over 15 states.

FAST Managing Partner Martin Rankin said, “We’re excited to partner with the state DMV to change the way New Yorkers view driver and vehicle services. Our FastCore platform prioritizes efficiency and accessibility, so that all customers can access services in a time and place that suits their needs.”

By replacing the old technology, some of which are over 50 years old, the DMV seeks to create a more secure and stable department by reducing delays caused by computer and system outages. The DMV also plans to introduce automation to speed up processing times and eliminate paper forms when possible as well as make more services available online. Comprehensive customer profiles are also expected to make it easier for staff to offer more personalized experiences to their customers.

Department of Motor Vehicles Commissioner Mark J.F. Schroeder said, “Throughout this project, we will be replacing a patchwork of outdated computer systems, software and databases that account for about 70 percent of DMV’s business volume. This is a strategic investment and a huge undertaking, but we know the important role our agency plays in the lives of New Yorkers, and this project will help us serve them better, faster, and will make our customer’s lives easier. It will also put our agency on a better footing for future upgrades, so our services can continue to evolve as technology improves.”

The project will take place in two phases and is expected to last four years.

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