A new digital program was launched by New York on Monday that will centralize the Department of Financial Services interactions with both regulated entities and consumers and ensure better service to businesses and consumers.
The state says it is all part of its actions to protect New Yorkers from rising drug costs. The initial functions launched Monday on DFS Connect provide a streamlined and transparent way to file complaints for prescription drug prices that increase more than 50 percent over the course of a year and Pharmacy Benefit Managers (PBMs). Additionally, individuals can file complaints via mail or by calling the DFS Hotline.
With the launch of DFS Connect, New Yorkers can now submit complaints about prescription drug spikes, PBMs, and drug manufacturers. Once a complaint is submitted through DFS Connect, an individual can track its status in real-time and communicate directly with DFS staff about their issue. DFS Connect eliminates bureaucratic red tape and creates a user-friendly platform that enhances oversight and ensures better service to regulate businesses and consumers alike. Pharmacies will also be able to report problematic business practices of Pharmacy Benefit Managers (PBMs) and drug manufacturers.
“New Yorkers deserve a transparent and accessible option for reporting drug price spikes and holding PBMs and drug manufacturers accountable for their rising costs of prescription medication,” Governor Hochul said. “DFS Connect allows for individuals to report these spikes to the State and provide a more efficient service to both consumers and businesses.”
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