New York Attorney General Letitia James has released a list of the top 10 consumer complaints filed in 2025, highlighting ongoing concerns over rising prices, housing issues, bank fraud, and online privacy violations.
The report, issued during National Consumer Protection Week, summarizes complaints received by the New York State Office of the Attorney General and outlines common scams targeting residents across the state.
“New Yorkers are already feeling the squeeze of higher prices, and scams, hidden fees, and deceptive practices can make daily life even harder to afford,” James said. “My office will not tolerate companies that take advantage of New Yorkers, and I am committed to enforcing the law and returning money to consumers who are cheated.”
Top Consumer Complaints in 2025
According to the attorney general’s office, the most common complaints last year were:
- Retail Sales — 4,809 complaints
- Internet Services and Fraud — 4,595
- Automobile Sales and Repairs — 4,521
- Credit, Banking, and Mortgages — 4,235
- Landlord/Tenant Issues — 4,041
- Consumer Services — 3,330
- Utilities — 1,423
- Home Repair and Improvement — 1,349
- Entertainment and Ticketing — 1,079
- Travel — 718
Officials said many complaints involved deceptive advertising, price gouging, identity theft, housing disputes, and unauthorized charges.
Tips to Avoid Common Scams
Along with the report, the attorney general’s office released guidance to help consumers protect themselves.
Retail and Online Shopping
- Compare prices across platforms to spot possible personalized or “algorithmic” pricing.
- Report undisclosed surveillance pricing practices.
- Watch for price gouging during emergencies.
Housing and Tenant Issues
- Landlords must return security deposits within 14 days of move-out.
- Rent-stabilized tenants are entitled to regulated increases and renewal leases.
- Tenants who suspect overcharges or improper deductions can file complaints.
Automobile Fraud
- New York’s Lemon Laws may entitle buyers to refunds or replacements for defective vehicles.
- Hyundai and Kia owners are encouraged to check for anti-theft upgrades and protective equipment.
Utilities and Internet Services
- Consumers can report billing errors or unauthorized shutoffs.
- Assistance programs are available for those struggling to pay utility bills, including HEAP.
Online and Banking Fraud
- Use strong, unique passwords and enable multifactor authentication.
- Avoid clicking unsolicited links or sharing security codes.
- Never move money at the request of an unexpected caller or message.
Consumers concerned about identity theft can place free credit freezes or fraud alerts with major credit bureaus, including Equifax, Experian, and TransUnion.
