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Crouse Health Patients Impacted by Data Breach


New York Attorney General Letitia James on Tuesday warned New Yorkers impacted by a data breach at a medical transcription company, Perry Johnson & Associates, to take action to prevent potential identity theft. The company experienced a data breach affecting nearly nine million patients, including approximately four million New Yorkers in Syracuse and New York City. Northwell Health and Crouse Health have been affected by this data breach, and most individuals whose data was impacted have been notified. Attorney General James advises affected New Yorkers to protect themselves and their information from theft and impersonation.

Perry Johnson & Associates is a Nevada-based company that provides transcription services to healthcare organizations and physicians for dictating and transcribing patient notes. In May 2023, Perry Johnson & Associates became aware of a breach affecting their systems. The medical transcription company said the data impacted includes some social security numbers and insurance and clinical information from medical transcription files.

Attorney General James urges anyone who believes they were impacted by this to take the following steps to protect themselves:

  • Place a fraud alert on your credit report. A fraud alert tells lenders and creditors to take extra steps to verify your identity before issuing credit. You can place a fraud alert by contacting any one of the three major credit bureaus.
  • Obtain copies of your medical records. Contact your doctors, clinics, health care providers, pharmacy, and insurance company to get copies of your medical records. Review the records for anything you do not recognize. After a review of your medical records, report any errors and ask for corrections from your healthcare providers.
  • Contest unrecognized medical billing: Wrongdoers may receive medical services in your name where you receive the bill. You should contest anything you do not recognize.
  • Inform your insurance company. Tell your insurance provider of any suspected fraud and find out if they have specific protocols for these situations. If the attack is related to Medicare, contact the U.S. Department of Health and Human Services Office of Inspector General online or at 800-447-8477.

If you fall victim to medical identity theft, you should consider filing a report with the FTC online or at 877-438-4338.

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