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Ontario County Provides Update on Canandaigua Flooding


Ontario County Administrator Christopher DeBolt and Canandaigua City Manager John Goodwin provided updates on Tuesday to the flash flood that occurred in-and-around the Canandaigua area on Sunday:

“On Sunday, July 9th, Ontario County was impacted by a severe rain storm resulting in flooding throughout the County, but primarily in the City of Canandaigua and Town of Canandaigua. Leaders from a variety of State, Town, City, and County entities have been working together with local non-profit partners, churches, and businesses coordinating response efforts with all affected jurisdictions under the leadership of Ontario County. Thank you to everyone involved.

Thanks to the hard work of the damage assessment teams and the RG&E crews on the ground throughout this event, power was restored to the City of Canandaigua Monday evening. Through the work of the damage assessment teams, approximately 60 homes had to have their electric meters removed because of damage sustained during the flooding. These residents can reach out to RG&E or go to the RG&E website for additional information on steps they need to take to address identified issues and get their power restored.

If you currently do not have power, please review the following options:

▪ If water did not get to the panel box, there are two options:

  1. Obtain a certified electrical inspection. Once obtained call RG&E at 800-743-2110. The following electrical inspection companies are certified and accepted by RG&E: New York Electrical Inspection Agency – 585-436-4460 and Commonwealth Electrical Inspection Agency – 585-624-2380
  2. Sign an RG&E Waiver testifying that the water did not reach the panel box and that an inspection will occur within the next 30 days. Contact RG&E at 800-743-2110.

▪ If water did get to the panel box – The panel box will need to be replaced and an electrical inspection will need to occur after replacement. Any Natural Gas related questions should be directed to NYSEG at 800-572-1111

There are currently no permanent road closures within the City of Canandaigua or elsewhere in Ontario County. The majority of damage sustained by the transportation network during the flooding event has been addressed or is currently being addressed. Residents should expect periodic lane and/or road closures as crews continue to repair this damage as well as clean out ditches, catch basins, and culverts. These crews have been working tirelessly throughout this event and we ask motorists to slow down, give crews plenty of space and allow them to complete this critical work as safely as possible.

Residents are urged to avoid the impacted sections of the City of Canandaigua as there will be various crews in the area in the coming days as cleanup and recovery operations continue.

The removal of debris and damaged items from impacted homes is a pressing need for residents at this time. Ontario County is working closely with the City of Canandaigua to ensure the City has all of the resources necessary to provide for the timely and appropriate removal of all such materials from the neighborhoods affected by this event. Residents are urged to monitor the City’s website and social media pages for updated information on the removal of debris and waste.

From City of Canandaigua Manager John Goodwin:

Any resident that is physically unable to remove flooding debris, please contact the non-emergency number (585) 394-4560 and we will do our best to coordinate volunteer assistance.
Residents are asked to please separate the debris to the best of their ability as follows:
  • Electronics: These have components that may be dangerous. Some parts may be able to be recycled. (Example: televisions, computers, stereos, phones, DVD/Blu-Ray players)
  • Appliances: Some have gasses or other components that need special handling. Appliances are sometimes called White Goods. (Examples: Refrigerator, washer/dryer, air conditioner, stove, water heater, dishwasher.) DO NOT Leave doors unsealed or unsecured.
  • Hazardous material: Waste with properties that make it potentially harmful to human health or the environment. (Examples: oils, batteries, pesticides, paints, cleaning supplies, compressed gasses)
  • Vegetative material: large piles of tree limbs and branches. Place at the curb as you normally would.
  • Construction material: Damaged components of buildings and structures — wood, glass, metal, roofing materials, tiles, carpeting, concrete, and equipment.

Water Damage: If you had water in the basement and/or first floor, you should contact a professional water mitigation/mold abatement company.

Anyone impacted by the flooding and in need of assistance should call the Ontario County Dispatch non-emergency number at 585-394-4560. Anyone experiencing an emergency should call 911. Anyone who desires mental health services should call 988.”

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