New York Attorney General Letitia James is reminding airline passengers to know their rights after Winter Storm Fern caused widespread flight cancellations and delays across the state and nation.
James issued a consumer alert this week, encouraging travelers whose plans were disrupted to file complaints and seek refunds or compensation when they are entitled under the law.
“Winter storms are unpredictable, but travelers’ rights are not,” James said. “If your flight is canceled or significantly delayed, you may be entitled to a refund. Airlines must follow the law, and all New Yorkers deserve clear answers, fair treatment, and the refunds they are owed.”
The storm led to thousands of cancellations at major airports serving New York, leaving many passengers stranded. With additional winter weather expected in the coming weeks, the Attorney General’s Office is urging travelers to understand what airlines are required to provide.
Under federal rules, passengers may be eligible for refunds or compensation if their flight is significantly delayed, canceled, or if they are denied boarding on an overbooked flight. Travelers who choose not to accept credits or vouchers after a cancellation can request a full refund instead. Checked bag fees must also be refunded if luggage is declared lost or significantly delayed.
Airlines are required to update flight statuses within 30 minutes of any change and must follow the commitments outlined in their customer service plans. However, amenities like meals or hotel stays are generally not required for weather-related delays, though some airlines may offer them voluntarily.
The Attorney General’s Office recommends travelers check flight statuses frequently, save booking and cancellation documents, review rebooking options carefully, and file a complaint if an airline fails to provide a legally required refund.
Passengers can submit complaints online or contact the Office of the Attorney General at 1-800-771-7755 for assistance.
