New York State Electric & Gas (NYSEG) and Rochester Gas and Electric (RG&E) have unveiled a new online process for move-in and move-out, also known as transfer-of-service. This is the process customers use for the start or the stop of electric or natural gas service when they move.
“The online transfer-of-service process is streamlined and automated,” said Christine Alexander, vice president of Customer Service for NYSEG and RG&E. “It is the newest feature in an array of self-service capabilities that makes working with our companies easier for customers.”
This process previously required customers to call the NYSEG and RG&E call centers or use the original online application, which had limited functionality. The newly redesigned process includes secure and instant ID verification, eBill sign-up, and online account creation. It’s also mobile-optimized.
The Companies also now accept Google and Apple Pay for customer bills.
These changes come as parts of a sweeping initiative to improve customer service at the Companies, including hiring in their call centers and meter reading departments, rolling out smart meters to reduce estimated billing, and an online application and job status tool for new electric and natural gas service installations. More than 900,000 smart meters have been installed across the Companies’ service areas so far.
Have all the Finger Lakes news from Finger Lakes News Radio delivered to your email every morning for FREE! Sign up by clicking here
