Price gouging, defective merchandise, and poor customer service involving retail sales topped the list of the most common types of consumer complaints received by the Office of Attorney General in 2023.
With families struggling to make ends meet, consumers expect and deserve quality products and services for their hard-earned money,” said Attorney General Letitia James. “As Attorney General, I take my responsibility to stand up for New York consumers against fraud and abuse as a top priority. When New Yorkers raise concerns and file complaints with my office, we take action and work to hold bad actors accountable. As always, I urge New Yorkers to stay vigilant, and to keep my office informed about scams and violations of consumer protection laws.”
The following are the top 10 most common types of consumer complaints received by OAG in 2023 by category:
