The New York State Department of Labor is transitioning to Conduent for unemployment insurance (UI) debit card services. The new Conduent Way2Go debit card utilizes chip technology to give customers safe, secure access to UI benefits, while also providing the same convenience they currently experience.
NYSDOL has proactively notified impacted customers via mail, email, and text messaging about the change. The Department is in the process of mailing the new cards, and all impacted customers should receive them by the end of the month.
Customers can continue to use their current KeyBank Key2Benefits cards until the funds are exhausted as remaining funds will not be transferred to new cards. All new UI customers are already receiving their benefits on their Conduent cards, while existing customers will see the transition to their new cards beginning with benefit payments on June 29 and later.
Customers do not need to call NYSDOL to request a new card, but the Department encourages customers to confirm or update their addresses on file at labor.ny.gov/signin. Once the new debit card arrives, customers can activate it by visiting GoProgram.com, using the Way2Go Card mobile app, or by calling Conduent Customer Service at (844) 649-9845. The quickest way for customers to get benefits continues to be through direct deposit. Customers can register to have benefits electronically deposited into their checking account at labor.ny.gov/signin.
Conduent Way2Go cardholders can get cash from nearly 95,000 nationwide Allpoint and MoneyPass branded ATMs without any fees. The Department encourages cardholders to keep these important ATM tips from New York State’s Department of Financial Services (DFS) in mind to avoid becoming a victim of fraud or identity theft
