NYSEG & RG&E Informing Customers in a New Way About Gas

If you're an RG&E or NYSEG customer, your next gas bill might have something else included. The companies are sending out February bills with a "scratch and sniff" bill insert that will help customers recognize what natural gas smells like. Spokesperson Clay Ellis says they've put an odor that smells like rotton eggs in natural gas so customers can detect leaks.

The bill insert explains that you can detect a natural gas leak by using sight, sound, and smell. Along with the rotton egg smell, there may be a white cloud, mist, fog, and you may hear a hissing sound.

Ellis says they want to make sure as many people get this message as possible, so they're breaking through the language barrier.

No matter what language customers speak, if they get a whiff of sulfur or rotton-eggs in the air, hear a hissing sound, or see bubbles in standing water, they should call their utility.

NYSEG's natural gas emergency number is 1 800 572 1121
RG&E's natural gas emergency number is 1 800 743 1702.

comments powered by Disqus
Local Weather
Geneva, NY
Keyword Search
Geneva Office:
3568 Lenox Rd.
Geneva, NY 14456
(315) 781-7000
News fax (315) 781-7077
Auburn Office:
5998 Experimental Rd.
Auburn, NY 13021
(315) 258-0937
Dundee/Penn Yan office:
30 Main St.
Dundee, NY 14837
(607) 243-7158
Canandaigua Office:
3070 County Road 10
Canandaigua,NY 14424
(585) 394-1550
Copyright © 2017 Finger Lakes Daily News | EEO Report | Contest Rules | Contact
Site Designed by RiverBender.com
RSS Feeds