Finger Lakes Daily News has learned that the computer problems for the Finger Lakes Health will most likely continue until Thursday before systems are back to normal. The outage now includes some telephone service. Patients have been complaining about not being able to reach their doctors’ office or voice mail services. Some employees say the problems were first noticed on Saturday.
Finger Lakes Health operates both Geneva General Hospital and Soldiers and Sailors Hospital in Penn Yan , the Finger Lakes Surgery Center, Living Centers in Geneva and Waterloo, Urgent Care Centers, and several other medical facilities.
Finger Lakes Health statement
“Finger Lakes Health was notified electronically that specific electronic systems had been encrypted by an outside party who is demanding payment to decrypt access. There is currently NO indication that patient or employee information has been compromised. We immediately implemented our manual downtime protocol and procedures which we have practiced for circumstances when computer access is limited. We, like many other health systems and businesses, have prepared for this inevitability due to the increase in these types of incidents. We are proud of and grateful to our dedicated staff and physicians who, as always, demonstrated exceptional commitment to patient care and safety. We are working with law enforcement and security professionals to return to non-manual operations as quickly as possible. We will continue to place patient/resident care at the center of our decisions.”
Finger Lakes Health, the operators of Geneva General Hospital and Soldiers and Sailors Memorial Hospital in Penn Yan, along with related health care facilities says that it’s lost access to its computer system. The health systems agency says that an outside party is demanding payment to let it access its files.
Finger Lakes Health reported that as of Monday, there’s was no that indication patient or employee information has been compromised. The agency was notified of the breach around midnight on Monday morning.
Staff yesterday were working under its manual downtime protocols.
As of this morning there is no word yet if they have regain control of their computer network.